Custom domain

Serve the whole app from a domain you own — yourbrand.com or app.yourbrand.com — so clients only ever see your URL.

A custom domain serves the whole app from a domain you own. Instead of your clients loading app.carousify.com, the app runs at your address — your root domain (yourbrand.com) or a subdomain (app.yourbrand.com). Together with your branding and SMTP, the product is yours right down to the address bar.

This lives in the Custom Domains section of the Whitelabel page.

Custom domains are an Enterprise feature and need whitelabel switched Active (see Whitelabel overview). On other plans, contact Support to enable them at an additional charge.

Before you start

You’ll need:

• A domain or subdomain you control — your root domain (yourbrand.com) or a subdomain (app.yourbrand.com)
• Access to that domain’s DNS provider (Cloudflare, Route 53, GoDaddy, Namecheap, etc.) so you can add records
• Whitelabel turned on in Settings › Whitelabeling

Step 1 — Add your domain

In the left sidebar, open Settings › Whitelabeling and scroll to the Custom Domains section.

Type the domain you want to use into Add a domain — your root domain (yourbrand.com) or a subdomain (app.yourbrand.com) — and click Add domain.

The domain appears immediately with two status pills — Not verified and SSL inactive — plus Verify and Remove buttons. Nothing is live yet; you need to add the DNS records next.

Step 2 — Add the DNS records

Adding the domain reveals a DNS setup block with two CNAME records and a 0 of 2 verified counter. Add both records at your DNS provider.

#	Type	Host	Value
1 — routing	CNAME	your domain, e.g. app.yourbrand.com	pro.carousify.com
2 — SSL	CNAME	_acme-challenge.app.yourbrand.com	the dcv_delegation value shown for your domain

• Record 1 points your domain at Carousify’s infrastructure. The value is always pro.carousify.com.
• Record 2 is the SSL record. Its value is unique to your domain (it looks like your-domain.<id>.dcv.cloudflare.com) — and as the app puts it, this one “lets us auto-renew SSL without bothering you again.” Without it, your certificate won’t renew automatically.

Use the Copy button next to each record (Copy routing value / Copy dcv_delegation value) so you paste the exact value — the SSL value in particular is too long and too specific to retype.

Add the records exactly as shown — same type, same host, same value. The host for record 2 is prefixed with _acme-challenge., not your bare domain — a typo here is the most common reason verification never completes.

On Cloudflare, set both records to DNS only (grey cloud, not the orange proxied cloud). Proxied records break verification and SSL issuance.

Step 3 — Verify

Each record shows Record not detected yet until your DNS change propagates. Once you’ve added both at your provider, come back and click Verify.

1. Click Verify

   Carousify checks DNS for both records. The counter moves toward 2 of 2 verified as each one is detected.

2. Wait for propagation if it's not detected yet

   DNS changes can take anywhere from a few minutes to a few hours depending on your provider and TTL. If Verify doesn’t pick the records up, give it time and click Verify again — you don’t need to re-enter anything.

3. Domain goes live

   When both records verify, the status flips from Not verified to verified and SSL inactive to active. The app now loads at your domain with a valid certificate.

Set the lowest TTL your DNS provider allows (300 seconds is common) before you add the records. Verification then succeeds on the first or second try instead of waiting out a long cache.

After it’s live

Your clients and team open the app at app.yourbrand.com. Pair it with the rest of whitelabel so nothing points back to Carousify:

• Branding — logo, favicon, name, and accent color
• SMTP — transactional emails from your own mail server, so links in those emails match your domain

Remove or replace a domain

Click Remove on the domain to delete it. The slot frees up immediately (0 of 1 used) and you can add a different domain. Because there’s one slot per account, removing the current domain is how you switch to a new one.

Removing a domain stops the app from serving on it right away. Don’t remove a domain your clients are actively using until you’ve pointed them at the replacement.

What’s next

Branding

Logo, favicon, name, support email, and accent color.

SMTP

Send transactional emails from your own mail server.

Whitelabel overview

How the domain fits with the rest of the whitelabel setup.

Manage clients

Run client workspaces inside your fully branded setup.